Ending Incivility, Bullying and Harassment in the Workplace
13 lessons (video of slides with voice over)
The 12 step process map
All the valuable tools you need to handle a complaint
Manage Change Not Chaos
Understand what change is, why change is needed and how people react to change
Step by Step Process to manage change successfully
The Tools Apply the steps of the process to execute a change in your organization using the quick action tools